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Need of help ?

If you have any questions about the services offered to you, do not hesitate to contact by phone or also using the form Contact us. You will receive a reply as soon as possible.

Contact details

Mire Formation Conseil inc.

797, from Canardeaux
Lévis, Quebec G7A 4X2

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FAQ The most requested:

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Can customized training be developed for our staff?

Most frequently asked questions, Group training, General training, Interactive webinars

Do you want personalized online training for your organization's members? We can help you create the training project that suits your needs.

Whether it’s by adjusting the number of hours or developing a completely new training program that will have a concrete impact.

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How does a training session from start to finish go?

Frequently asked questions

All the training sessions are planned and organized to promote learning. Several videos (with an average duration of 10 to 15 minutes) and quiz games will allow participants to better integrate the learning content.

The online training site is easy to use. You can clearly see your progress, the modules that have already been completed and those that have not yet been started.

As soon as the modules and questionnaire games are completed, you will immediately have access to your certificate.

If you wish to review all or part of your training, you have access to it for a period of 3 months.

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When can I start my training?

Most frequently asked questions, General

As soon as you have paid for your training, you will have immediate access to it.

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How do I start my training?

Most frequently asked questions, Group training, Interactive webinars

To start your training, it's as simple as 1-2-3!

1- Click on "MY ACCOUNT" at the top right of the screen,

2- Enter your ID and password,

3- Click on Your/ Your training.

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What are the cancellation and refund conditions?

Most frequently asked questions, Group training, Online training, Interactive webinars

Your registration is refundable if the training has not started. You have a maximum of 14 days to request a refund.

An exchange is possible if your online training has not yet begun. Contact us to discuss it.

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I need help accessing or continuing my training, who can I contact?

Most frequently asked questions, Online training, General

Help available

  1. Check if your question is listed in the FAQ section
  2. Texting to 581 996-3774 by indicating the title of your training and your contact details
  3. Contact us at 581 996-3774 or at info@mireformations.com Monday to Friday 8am to 9pm, Saturday 9am to 3pm
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My quizzes are not showing up. What should I do?

Most frequently asked questions, Online training

You are logged into your account, you have started your training, but the quizzes are not showing up.

  1. This problem is probably due to the fact that your web browser is not up to date. If you use Safari, Firefox or Explorer: update your browser OR download GOOGLE CHROME for free.
  2. You have watched the video for a chapter and the quiz that should follow it doesn’t appear, or the system doesn’t record the actions you have performed: the problem may be due to the fact that you haven’t accepted the *cookies.

Consent to the storage of cookies is a legal requirement in Canada. It is part of the regulations on privacy protection. When the pop-up appears, if you have not accepted it  The system can no longer function; it can no longer record the training steps you have completed.

* Cookies on a website are small text files stored on your device when you visit a site. They serve various purposes, such as remembering your preferences, tracking your activity, or improving the user experience. When you are prompted to accept cookies, this usually means that the site wishes to store these files on your device. You can choose to accept or reject these cookies based on your privacy preferences. Your profile does not appear to have any direct relationship with cookies, but I can provide you with more information if you wish.

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My account is blocked. What should I do?

Most frequently asked questions, General

You try to connect and the message “ACCOUNT BLOCKED” appears. You can no longer access the Mire Formation website on any of your devices.

Your IP address has been blocked on our website for security reasons; you have probably entered the wrong password a few times.

Send us an email indicating your IP address. This is a series of numbers that you will find by clicking on https://www.whatismyip.com/fr/ and we will be able to unlock your account.

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