How do I start my (online) training?
Frequently asked questions
You can contact the trainer by e-mail at info@mireformations.com or call us on 581 996-3774.
You have 6 months' access to your online training.
If you have a special situation and need an extension, please let us know.
To earn your certificate, you must complete all training modules and activities.
Each module includes videos to watch, quizzes to complete and a final test to pass.
Your registration is refundable if the course has not been started. You have a maximum of 14 days to request a refund.
An exchange is possible if your online training has not been started. Contact us to discuss.
Help available
When you log in and enter your course, the first part of the screen shows DOWNLOAD DOCUMENTS.
Then select the chosen document by clicking on the DOWNLOAD button.
IMPORTANT: once you have downloaded your training document, click on MARKED AS COMPLETED at the bottom of the page.
You are logged in to your account and have started your training, but the quizzes are not displayed.
Consent to the storage of cookies is a legal requirement in Canada. It is part of the privacy protection regulations. When the pop-up appears, if you have not accepted the system can no longer function, it can no longer record the training steps you have completed.
* Website cookies are small text files stored on your device when you visit a site. They are used for various purposes, such as remembering your preferences, tracking your activity, or improving the user experience. When you are asked to accept cookies, this usually means that the site wishes to store these files on your device. You can choose to accept or decline these cookies according to your privacy preferences. Your profile doesn't seem to have anything directly to do with cookies, but I can provide more information if you'd like.
Have you finished a chapter or module of your e-learning course, but are having trouble moving on to the next module? Here are two possible situations:
1. A quiz has not been validated or a video has not been viewed in its entirety. To move on, check that all sections of previous modules are marked in green. You may have to retake an unsuccessful quiz.
2. The "Documents to download" module, which comes first in your training, has not been marked as completed. To solve this problem, click on the "Documents to download" module, then scroll down the page and click on "Mark as completed" at the bottom.
You are an OIIAQ member and have registered on the OIIAQ portal.
You've accessed your certificate, but your training hours haven't been entered into your portal? THERE ARE TWO POSSIBLE REASONS:
You try to log in and the message ACCOUNT BLOCKED appears. You can no longer access the Mire Formation website on any of your devices.
Your IP address has been blocked on our website for security reasons, so you've probably entered the wrong password a few times.
Send us an e-mail with your IP address. This is a series of numbers that you can find by clicking on https://www.whatismyip.com/fr/ and we will be able to unblock your account.
You are logged in to your account, you have started your training but the quizzes are not displayed.
This problem is due to the fact that your web browser is not up to date. If you are using Safari, Firefox or Explorer: update your browser OR download GOOGLE CHROME for free
Are you looking for customized online training for members of your organization? We can help you create the training project that's right for you.
Whether it's adapting the number of hours or developing a brand new training course that will have a tangible impact.
You've made it this far, I'm not worried about you.
Help is available if you need it. If you feel you're going round in circles when registering, logging in or progressing, don't delay in contacting us (stress is bad for learning!).
Help available :
Check if your question is listed in the FAQ section
Text to 581 996-3774 indicating the title of your course and your contact details
Contact us at 581 996-3774 or to info@mireformations.com Monday to Friday 8am to 9pm, Saturday 9am to 3pm
All training courses are planned and organized to encourage learning. Several videos (averaging 10 to 15 minutes in length), and quizzes will help participants integrate what they have learned.
The online training site is easy to use. You can clearly see your progress, which modules have already been completed and which have not.
As soon as you've completed the modules and quizzes, you'll have immediate access to your certificate.
If you wish to review all or part of your training, you have access to it for 3 months.
As soon as you have paid for your training, you have immediate access to it.
Getting started is as easy as 1-2-3!
1- Click on MY ACCOUNT in the top right-hand corner of the screen,
2- Enter your login and password,
3- Click on Your training.
You try to connect and the message ACCOUNT BLOCKED appears. You can no longer access the Mire Formation website on any of your devices.
Your IP address has been blocked on our website for security reasons, you probably entered the wrong password a few times.
Send us an email with your IP address. It is a series of numbers that you can find by clicking on https://www.whatismyip.com/fr/ and we will be able to unblock your account.
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