Mire Formation Conseil inc. / FAQs / Online training

FAQ category: Online training

I've listened to the video but I can't go any further.

Mireille Guillemette 10 November 2025 No Comments

J’ai écouté la vidéo de ma formation en ligne mais le système n’enregistre pas, je n’ai pas accès à la suite. Plusieurs causes possibles : 1- Avez-vous accepté les COOKIES…

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My account is blocked. What should I do?

Zonart January 29, 2025 No Comments

You try to connect and the message ACCOUNT BLOCKED appears. You can no longer access the Mire Formation website on any of your devices. Your IP address has been blocked...

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I'm not computer literate. Is your online training right for me?

Zonart January 29, 2025 No Comments

Vous vous êtes rendus jusqu’ici, je ne suis pas inquiète pour vous. De l’aide est disponible en cas de besoin. Si vous sentez que vous tournez en rond lors de…

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How long does it take to complete a training course?

Zonart January 29, 2025 No Comments

You have 6 months' access to your online training. If you have a special situation and need an extension, please let us know.

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What are the requirements for the certificate?

Zonart January 29, 2025 No Comments

Pour accéder à votre certificat, vous devez compléter tous les modules et activités de la formation. Chaque module est composé de vidéos à visionner, de quiz à compléter et d’un…

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What are the cancellation and refund conditions?

Zonart January 29, 2025 No Comments

Your registration is refundable if the course has not been started. You have a maximum of 14 days to request a refund. An exchange is possible if your online training has not...

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I need help to access or continue my training. Who can I contact?

Zonart January 29, 2025 No Comments

Help available Check if your question is listed in the FAQ section Text 581 996-3774 with the title of your course and your contact details Contact us at 581 996-3774...

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How can I access the training document?

Zonart January 29, 2025 No Comments

Lorsque vous vous connectez et que vous entrez dans votre formation, vous voyez en première partie : DOCUMENTS À TÉLÉCHARGER. Sélectionnez ensuite le document choisi en cliquant sur le bouton…

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My quizzes are not displayed. What should I do?

Zonart January 29, 2025 No Comments

You are logged in to your account, you have started your training but the quizzes are not displayed. This problem is probably due to the fact that your web browser is not...

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I've completed a module, but I can't move on to the next one. What should I do now?

Zonart January 29, 2025 No Comments

Have you finished a chapter or module of your e-learning course, but are having trouble moving on to the next module? Here are two possible situations: 1. a...

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